Predictive® Customer Support
Predictive® is on a mission to make every customer happy. Our customer support team endeavors to achieve 100% satisfaction with all customer interactions.
All our solutions come with high quality support, including but not limited to our Procreo™ Platform. Depending on which SLA you select our support comes in three different levels .
Enjoy Quality Support!
We have three levels of support to make sure our customers are getting the best value for their investment.
A This is our most popular level of support:
- New releases of Procreo™ and other Platforms
- Updated product documentation
- Knowledgebase with blog and community hub
- Support portal
- Updates and notifications of any fixes or patches
- Issue based resolution satisfaction and surveys
- 5x8 support
A+ This is our highest level of support:
In addition to what is in A
- Dedicated advisor
- 24x7 support
- Up to 30 minutes incident response
- 3-8 hours problem resolution