Predictive® Customer Support
Predictive® is on a mission to make every customer happy. Our customer support team endeavors to achieve 100% satisfaction with all customer interactions.
All our solutions come with high quality support, including but not limited to our Procreo™ Platform. Depending on which SLA you select our support comes in three different levels .
Bespoke This is a specially designed support package based on customer needs it can integrate features from A, A+ or even additional specially customised features. Please do get in touch to ask about this special support package.
Enjoy Quality Support!
We have three levels of support to make sure our customers are getting the best value for their investment.
A This is our most popular level of support:
- New releases of Procreo™ and other Platforms
- Updated product documentation
- Knowledgebase with blog and community hub
- Support portal
- Updates and notifications of any fixes or patches
- Issue based resolution satisfaction and surveys
- 5×8 support
A+ This is our highest level of support:
In addition to what is in A
- Dedicated advisor
- 24×7 support
- Up to 30 minutes incident response
- 3-8 hours problem resolution
